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Hotel Sales Certificate (12 Hours) – $295.00 >> Features | Review Topics | Free Trial | Enroll
Catering Management Certificate (10 Hours) – $295.00 >> Features | Review Topics | Free Trial | Enroll
$99 Special! Order one certificate program and get the other program for only $99. Offer available at your ACCOUNT page after initial signup.
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Brush up your skills with individual training modules from our popular certificate programs
Negotiating SkillsTechniques for win-win negotiating... Writing ProposalsWork with client data and a proposal template... Conducting Site ToursTailor your site tours to client needs and wants... Writing ContractsWork with client data and a contract template... Handling InquiriesFive key steps to turn an inquiry into a sale... Evaluating BusinessIdentify the business potential of clients; work with business review forms... Group Markets and Action PlansKey group market segments you simply MUST master... Transient MarketsAnalyze daily revenue reports and more... Prospecting / Sales CallsKey techniques; using sales call reports... Account SaturationUsing customer profile worksheets to saturate accounts... Blocking Meeting SpaceDetermine the best room and set-up solutions for specific customers... Mastering the Shop CallImpress your boss with your sales call performance...
Catering Management OverviewUnderstand the 15 key skills required of a catering manager... Soliciting AccountsSystematically find business for your hotel... Selling Food and BeverageMeet your customer's F&B needs... Selling A-V ServicesMeet your customer's A-V needs... Upselling 101Turn a good sale into a GREAT sale... Servicing EssentialsMaster the servicing essentials that ensure repeat business... Management EssentialsAn overview of key management tools; BEO's, weekly reports, and more... Keeping the Valued CustomerHow to turn away business now, but keep it for later...
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