Hospitality Education and Training

If you’re looking at bringing hospitality education and training in house, this can be very beneficial for your hotel, resort or restaurant. Not only can you improve your productivity and increase your profit but you can increase employee morale as well.

Staff members thrive on personal development. At least, that’s the case with the type of staff members you want to have. Complacency in any industry can be crippling to your business. Conversely, keeping fresh ideas and staff working towards continuous improvement will only help you improve your business.

It’s a proven fact that employees who are challenged with continuous learning and improvement will strive on an ongoing basis to meet company objectives. When a business invests in their staff, they have reduction in turnover and an increase in profitability. Implementing a training strategy is an investment in your business.

How do you manage in house training?

In a hospitality environment you might need to offer multiple training days for rotating shifts. You will have to notify your staff in advance of the training days where they might need to come in on their day off. You’ll need to incent staff for this with either pay or lieu time. Many resorts and hotels make this training mandatory as part of their employees job descriptions. It’s a good idea to do this during a typical slow period that generally happens before a busy period which will allow your staff to ramp up and use their new skills.

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What about the costs of hospitality education and training?

There are costs associated with training your existing staff yourself but this is an investment in your business. Not only will it reduce your turnover but the staff you have will be more effective. They will feel like they are developing their skills and their career with marketable skills and you will be seen as an employer who is willing to invest in your workforce.

Many employers do in house training as well as offer training reimbursement as part of their employee benefits. The employee can pay for their own training and if they achieve a passing mark on the courseware that is pre-approved by you, they can have reimbursement.

You can also subsidise training so that you share costs with staff and/or offer them the ability to participate in optional training programs. This can show you who the go-getters in your establishment are.

Employees who are interested in following a career roadmap will appreciate seeing that their employer’s human resources department is working to help them develop their career for future job possibilities and earning potential.

Training staff in many areas of hospitality and sales skills can do so much for your business. Find a training organisation that has a positive track record in doing in house training for establishments you admire. This can help you gain a competitive advantage for clients as well as for acquiring the best talent in your industry.

Not only can you develop your employees individual skills but you can help increase team cohesiveness as well through in house hospitality training and education.